Looking around, he saw his salespeople huddled together laughing and talking among themselves. Without a word, he quietly slipped behind the counter and waited on the customer himself. Then he quietly handed the purchase to the salespeople to be wrapped and went on his way.
Later, Wanamaker was quoted as saying: "I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence."
Moral: Don't Criticize Others When they Don't Come Up to Scratch; Instead Teach By Example.
Thanks to ManageTrainLearn 2009